How We Keep Your Information Safe & Sound
Last Updated: January 2024
Look, we get it - privacy policies can be a snooze-fest. But here's the deal: we actually care about your privacy. We've tried to make this as straightforward as possible because you deserve to know exactly what happens with your info when you stay with us or browse our site.
When you book a room or reach out to us, we'll need some basics - your name, email, phone number, and payment details. Pretty standard stuff. If you're using our spa or dining services, we might collect preferences to make your experience better next time around.
We use your information to handle reservations, process payments, send confirmation emails, and occasionally let you know about special offers (only if you're cool with that). We're not in the business of spamming folks or selling data to random third parties.
When you're making a reservation, signing up for our newsletter, or just getting in touch, here's what we typically collect:
Like most websites these days, we use cookies and similar tech to understand how people use our site. This includes:
This helps us figure out what's working and what needs fixing on our website.
We take security seriously around here. Your payment information is encrypted using industry-standard SSL technology. We don't store full credit card numbers on our servers - that's handled by our secure payment processors who are certified and way more paranoid about security than most people.
Our staff only has access to the information they need to do their jobs. We've got firewalls, secure servers, and regular security audits to keep everything locked down tight.
We're not gonna sell your email to some sketchy marketing company. But there are a few situations where we share your info:
Payment processors, email services, booking platforms - the folks who help us run the hotel smoothly. They're bound by confidentiality agreements.
If the law requires it or we need to protect our rights, prevent fraud, or respond to legal processes. Hopefully that never happens, but gotta cover our bases.
Sometimes we work with local tour operators or event planners to enhance your stay. We'll only share what's necessary and with your permission.
In case of emergencies during your stay, we may need to contact the people you've listed as emergency contacts.
Yeah, we use cookies - and not the chocolate chip kind (though we have those in our restaurant). These little data files help us remember your preferences and improve your browsing experience.
You can disable cookies in your browser settings, but heads up - some parts of our website might not work as smoothly. We use both session cookies (temporary) and persistent cookies (stick around longer) to remember things like your language preference and items in your booking cart.
We also use analytics tools like Google Analytics to understand visitor patterns. This data is anonymized and helps us make the website better for everyone.
Your data, your rules. Here's what you can do:
To exercise any of these rights, shoot us an email at reservations@tandrelquinthorix.info or call us at (604) 555-0187.
We keep your information for as long as needed to provide our services and comply with legal obligations. Generally speaking:
Our website and services aren't directed at kids under 16. We don't knowingly collect personal information from children. If you're a parent and think your child has given us their info, please get in touch and we'll delete it promptly.
We're based in Canada, and your information is processed and stored on Canadian servers. If you're visiting us from another country, your data might cross borders. We ensure appropriate safeguards are in place for any international data transfers, in compliance with Canadian privacy laws and international standards.
Our website might link to other sites - local attractions, partner businesses, that sort of thing. Once you click through to another site, this privacy policy doesn't apply anymore. We can't control what those sites do with your information, so check out their privacy policies if you're concerned.
We might update this policy from time to time as we add new services or as privacy laws evolve. When we make significant changes, we'll let you know via email or a notice on our website. The "Last Updated" date at the top will always reflect the most recent version.
We encourage you to check this page occasionally to stay informed about how we're protecting your information.
If something in this policy doesn't make sense, or if you've got concerns about how we're handling your information, please don't hesitate to reach out. We're here to help and we take your privacy seriously.
1247 Robson Street
Vancouver, BC V6E 1C2
Canada
(604) 555-0187
reservations@tandrelquinthorix.info
We typically respond within 24 hours
We know reading privacy policies isn't exactly thrilling, but we appreciate you caring about your privacy as much as we do. If you made it this far, you deserve a gold star - or better yet, a stay at our hotel!